FAQ

You can choose from over thousands of products spread across various categories such as Fruits & Vegetables, Grocery, Dairy, Beverages, Personal Care products, Branded Food, Snacks and much more. Let us know if we are missing anything and we will surely add it to our always expanding catalogue.

We deliver in select localities across the Chennai we are present in. You can check the same by entering your locality and checking if we deliver at your address.

Your locality is missing? Don’t worry! We are adding more areas to deliver every week and would love to serve you very soon !

There is no minimum order value. However, for orders below Rs. 500 – we do charge a nominal delivery fee of Rs. 50. Get free deliveries for orders of more than Rs. 500.

We do have a delivery fee in case the order value does not reach the minimum order value for free delivery. Other than that, there are no additional charges added.

Yes, you can track the status of your order by logging into My Orders section. Also, we will keep notifying you with the status of your order as it processes.

Yes, you can edit quantities and products in your cart before checkout. If you’ve already placed your order, you can cancel and reorder your items. Or place a fresh order with newly added items.

As soon as you place an order, the following actions take place:

 

1. You will get a notification through SMS / EMAIL of the confirmed order along with the expected delivery time.

 

2. The order is routed to our Fulfillment centers / Partner Stores where our expert team of picker pick and carefully pack the order as per your delivery schedule.

 

3. Order is packed and handed over to your delivery agent

 

4. Delivery agents delivers the items to your delivery address as per scheduled time

Throughout the above stages, our Order Fulfilment Team continuously monitors the process so that you get the desired product within the time committed to you. In case the order or some items in the order cannot be processed for any reason whatsoever, the same will be informed to you before your order is dispatched from the store.

Delivery slots are time slots during which you will receive your order. You can select these as per your convenience at the time of placing the order.

You can register by clicking on the “Login” link at the top right corner of the homepage. Please provide the information in the form that appears.

You can login or Register using the following modes

 

1. Facebook

 

2. Google

 

3. Login using your mobile and OTP

 

4. Login using your email and password

No. Registration on Pay4fresh.com is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders.

You can order from office and get delivery at your home or your can order from your home and get delivery in your office! You can also add multiple delivery addresses in your account, however delivery can be made to 1 address for 1 order and the address needs to be in our serviceable area.

You need to enter your email address on the Login page and click on forgot password. An email with a reset password link will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

You can also login using your registered phone number. An OTP will be sent to the same which can be used to Login without Password.

Pay4fresh.com accepts multiple modes of payment. You can make online payments using credit cards, Debit cards, Net banking, PayTM and other wallets. Cash on delivery (COD) is also available for orders.

If your transaction is eligible for a cashback, you will receive it within 48 hours of delivery, in your Pay4fresh Wallet. The amount can be used to make purchases on PAY4FRESH.COM

Refunds against order will be made into the PAY4FRESH wallet automatically within 24 hours of the order delivery. Please write to us via email or call our customer support center in case you want the money to be refunded to the credit card / debit card / bank account used to make the original payment.

Currently credits/cash is given under following conditions

 

1. Successful registration of your referral (referral bonus)

 

2. Cashback for purchases

 

3. Refund of certain amount

 

4. Any promo offer running with PAY4FRESH

 

Want to keep your wallet charged for emergency grocery shopping? Don’t worry. We will be bringing that feature soon.

PAY4FRESH.COM provides easy and hassle free cancellation. You can cancel your order via the app or web before it is dispatched to your home. This option is available under the “My Orders” tab in “View Details”. Also, you can call us on our customer support number and we will help you!

We have a no questions asked returns policy. Return request against an order can be raised within 2 days of receiving the order through the My Orders section on the site as well as by writing to us through email or calling our customer support center. As easy as it gets!

An order, once placed will need to be cancelled and placed again with the desired slot. However, we are hard at work and soon you will be able to reschedule orders by clicking on my order in your account if the order is not already en route.

You can use the “Contact Us” section on the app/web. Alternatively, you can email us or call our customer support center and our customer care executives are always happy to help.